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At Web Goat Ltd our clients satisfaction is our highest priority but if for some reason we have not met a standard you are happy with please review our refund policies.
All new hosting accounts are customized for your needs and came with a pre-installed software ready to use. If you become dissatisfied with our services at any point within the first 30 days of holding an active account, we issue a refund from the date of termination until the end of the current service period if you cancel the account within the 30 days by written notice. This refund policy does not cover overlimit billing of resources like traffic, disk space, RAM or additional used databases.
Your hosting services will renew on the basis of the selected service period. In case of an account deposit they will renew automatically, or otherwise they are renewed by payment for the next service period. Refunds for hosting account renewals will be granted to customers who request a cancellation of their service, in writing, no later than 7 days before the renewal date. No exceptions will be made to this policy.
All domain names sales are made final at the time of purchase. You are the sole owner of any domain names registered through our services upon payment in full. Should you decide to leave our service for another provider, domain names are transferable and therefore not subject to refunds.
Changes to registered domain names (incorrect spelling, etc..) cannot be made once the domain has been purchased with a domain registry. It is very important that you verify the spelling of your domain name and it is recommended that you have someone else proof read it as well to ensure it is exactly as expected.
Domain Name renewals are billed automatically on the schedule agreed to in the contract or renewed by payment by the customer. If you want to cancel a domain name your should either not renew it or you create a cancellation request in the appropriate Domain Administration area or in writting at least 7 days before the current expiration date of the domain name.
All SEO (search engine optimisation) services are offered on a rolling 30 day contract, You may cancel this in writting at least 7 days before the 30 days are up in order to stop any further payments. No refund can be offered for any 30 day period that has already started as services will have already started.
Questions, comments and requests regarding this refund policy are welcomed and should be addressed to:
Web Goat Ltd
57 Farmclose Road
Tel: 01604 420577
Web Goat Ltd is registered in England - company number 09431972